Terms of Service

Last updated: April 18, 2026

Terms version: 1.3.0

These Terms of Service govern your access to and use of the Treyst platform. By creating an account or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Your acceptance is recorded with a timestamp and this version number for GDPR compliance purposes.

1. Definitions

In these Terms of Service, the following definitions apply:

“Authorized User” means any individual who is an employee, contractor, or consultant of Customer and who is authorized by Customer to access the Platform pursuant to Customer’s rights under these Terms.

“Customer” means the organisation that has entered into a Subscription Order with Treyst, or that has otherwise been granted access to the Platform.

“Customer Data” means all information processed or stored through the Platform by Customer or on Customer’s behalf, including documents uploaded for analysis and AI processing outputs. Customer Data does not include payment records or other information Customer uses to pay Treyst, or other information and records related to Customer’s account management.

“Documentation” means Treyst’s standard user guides and help materials describing the use and operation of the Platform.

“Platform” means the Treyst software-as-a-service platform (Treyst.ai), including its features, functionalities, and any updates or revisions made by Treyst from time to time.

“Subscription Order” means an order for access to the Platform executed by the parties, which incorporates and is governed by these Terms.

“Services” means the services Treyst has agreed to provide to Customer under an accepted Subscription Order, including access to the Platform and any related support, maintenance, or professional services specified therein.

“Term” means the period during which Customer has an active subscription to the Platform, as specified in the applicable Subscription Order.

2. Parties and Acceptance

These Terms constitute a legally binding agreement between you (or the organisation you represent, “Customer”) and Treyst Solutions ehf., a company incorporated under the laws of Iceland (registration no. 700725-1460), with its registered office at Kristnibraut 95, 113 Reykjavík, Iceland, operating under the trade name Treyst (“Company”, “we”, “us”). “You” refers to any individual authorised by a Customer organisation to access the Platform.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not have such authority, or do not agree to these Terms, you must not use the Platform.

3. Description of the Platform

Treyst is a legal automation platform that leverages artificial intelligence to assist legal and regulatory professionals with:

Legal document parsing — automated extraction and structuring of EU directives and EFTA legal acts from EUR-Lex and EFTA portals
JCD Adaptation — application of Joint Committee Decision (JCD) rules to EU legislative texts
Amendment application — identification and application of amendments to existing legislative instruments
National transposition evaluation — AI-assisted comparison of national laws against EU directive requirements
Compliance auditing — assessment of national implementations for regulatory compliance
Gold-plating detection — identification of over-implementation of EU directives in national law
Legal monitoring and alerts — automated periodic tracking of public Icelandic and EU/EEA legal and regulatory sources with AI-powered relevance classification against your monitoring profiles
Monitoring profiles — configurable profiles defining your legal monitoring scope used for automated relevance filtering
Monitoring notifications — periodic email digests and in-app notifications summarising new public cases that the AI classifier considers relevant to your monitoring profiles
Classification feedback — an in-platform mechanism allowing users to challenge or confirm AI relevance classifications and to communicate with administrators for human review of automated decisions

The Platform uses large language models (LLMs) hosted exclusively in the European Union: Azure OpenAI Service (Microsoft, EU region), Google Gemini (EU region) and Mistral AI (France). Document content you upload may be transmitted to these EU-hosted providers as described in our Privacy Policy, Section 4. No personal data is transferred outside the EU/EEA in connection with AI processing.

4. Eligibility and Account Access

You must be at least 18 years of age and a legal or regulatory professional, or acting under the supervision of one.
Accounts are provisioned by an administrator within your organisation. Self-registration by end users is not currently available.
Each account corresponds to one individual. Account credentials must not be shared between users.
You are responsible for all activity conducted through your account.
Grant of Access to Authorized Users. Customer may authorize Authorized Users to access and use the Platform, provided all such access and use is for Customer’s sole benefit and internal business purposes and is subject to these Terms. Customer is expressly prohibited from providing access to the Platform to its own customers or any other third party not defined as an Authorized User.
Responsibility for Authorized Users. Customer is fully responsible and liable for all acts and omissions of its Authorized Users and for any use of the Platform through Customer’s accounts or passwords, whether authorized or not. Any act or omission by an Authorized User that would constitute a breach of these Terms if taken by Customer will be deemed a breach by Customer. Customer shall make all Authorized Users aware of the provisions of these Terms applicable to their use of the Platform and shall cause them to comply with such provisions.

5. Consent to Terms and Privacy Policy

By using the Platform, you confirm that an administrator has recorded your acceptance of these Terms and our Privacy Policy on your behalf. This record is stored with a timestamp and the document version in accordance with GDPR Art. 7 requirements.

If we make material changes to these Terms, we will notify you at least 30 days in advance by email and via an in-platform notification (the “Proposed Amendment Date”). If Customer gives Treyst written notice of rejection of the amendment before the Proposed Amendment Date, these Terms will continue under their current provisions until the start of Customer’s next subscription renewal period, at which point the amendment takes effect unless Customer first terminates these Terms in accordance with Section 11. Customer’s continued use of the Platform following the effective date of an amendment constitutes acceptance of the updated Terms. These Terms may not otherwise be amended except through a written agreement by authorized representatives of each party.

6. User Responsibilities and Acceptable Use

You agree to:

Use the Platform only for lawful legal and regulatory analysis purposes and in compliance with applicable law, including EU data protection law (GDPR).
Ensure you have the necessary rights and authorisations to upload documents and transmit their content (including to AI sub-processors).
Keep your login credentials secure and notify your administrator immediately if you suspect unauthorised access.
Not upload content that is unlawful, defamatory, infringing third-party intellectual property rights, or that constitutes special categories of personal data (GDPR Art. 9) unless strictly necessary for your legal analysis and you have a valid legal basis.
Not attempt to reverse-engineer, decompile, or disassemble the Platform or attempt to bypass security measures.
Not use the Platform to scrape, crawl, or extract data at scale beyond normal use without prior written consent.
Comply with any usage limits, rate limits, or fair-use policies applicable to your subscription tier.
Not use the Platform for service bureau or time-sharing purposes or in any other way allow third parties to exploit the Platform.
Not share non-public Platform features or functionality with any third party. For clarity, this restriction does not limit Customer’s ability to publish documents or other output generated through its authorised use of the Platform.
Not access the Platform in order to build a competitive product or service, to build a product using similar ideas, features, functions, or graphics, or to copy any ideas, features, functions, or graphics of the Platform.
Suspension for Breach. In the event that Treyst suspects any breach of this Section, including by an Authorized User, Treyst may suspend Customer’s access to the Platform without advance notice, in addition to such other remedies as Treyst may have under these Terms or applicable law.

7. Platform Responsibilities and Service Standards

Treyst commits to:

Making reasonable efforts to maintain Platform availability and notify you of planned maintenance with reasonable advance notice.
Processing your personal data in accordance with the Privacy Policy and applicable GDPR obligations, including entering into Data Processing Agreements (DPAs) with all sub-processors.
Implementing appropriate technical and organisational security measures as described in the Privacy Policy.
Notifying you of material changes to the Platform, pricing, or these Terms with reasonable advance notice.
Responding to data subject rights requests within the timeframes required by GDPR.

Platform Revisions. Treyst may revise the features and functions of the Platform at any time, provided no such revision materially reduces features or functionality provided pursuant to an outstanding Subscription Order during its then-current subscription term. Treyst will notify Customer of significant changes to Platform functionality with reasonable advance notice.

Support and Maintenance. Support and maintenance services are provided in accordance with the Support Services Policy applicable to Customer’s subscription tier, as set out in the applicable Subscription Order or made available upon request. The remedies expressly set forth in the Support Services Policy for any failure of the Platform or support services to meet specified service levels constitute Customer’s sole and exclusive remedy for any such failure. Any service-level shortfall or downtime shall not constitute a breach of these Terms, provided that Treyst grants the applicable remedy described in the Support Services Policy.

8. Customer Data

8.1 Use of Customer Data.

Treyst shall not: (a) access, process, or otherwise use Customer Data other than as necessary to provide the Services; or (b) give Customer Data access to any third party, except sub-processors that have a need for such access to provide the Services and are subject to data processing agreements in accordance with GDPR Art. 28. Further, Treyst shall take appropriate technical and organisational measures to protect Customer Data against unauthorized access, use, or disclosure and shall handle Customer Data in accordance with the Privacy Policy and applicable data protection law.

8.2 De-Identified Data.

Notwithstanding Section 6.1, Treyst may use, reproduce, and otherwise exploit de-identified, aggregated data derived from Customer Data (“De-Identified Data”) for the purposes of service improvement, benchmarking, and analytics, provided that such data has been irreversibly stripped of all information that identifies or could be used to identify any individual person or Customer. De-Identified Data is not personal data within the meaning of GDPR.

8.3 Erasure on Delinquency.

Treyst may permanently erase Customer Data if Customer’s account is delinquent, suspended, or terminated for 30 days or more, without limiting Treyst’s other rights or remedies under these Terms. Where practicable, Treyst will give Customer reasonable advance notice before erasure.

8.4 Required Disclosure.

Notwithstanding the provisions above, Treyst may disclose Customer Data as required by applicable law or by proper legal or governmental authority. Treyst shall give Customer prompt notice of any such legal or governmental demand and reasonably cooperate with Customer in any effort to contest such required disclosure, at Customer’s expense, to the extent permitted by law.

8.5 Risk Acknowledgment.

Customer recognizes and agrees that hosting data online inherently involves risks of unauthorized access, disclosure, or exposure. Treyst implements and maintains appropriate technical and organisational security measures as described in the Privacy Policy (§10), but no system or service can be entirely secure. By accessing and using the Platform, Customer assumes the residual risk associated with online data transmission and storage.

9. AI Output Disclaimer — Important Limitation

AI outputs are tools for legal professionals — not legal advice.

The Platform’s AI-assisted analysis outputs (transposition evaluations, adaptation notes, auditing results, gold-plating assessments, amendment applications) are generated using large language models and are provided for informational and research assistance purposes only.

These outputs:

Do not constitute legal advice, legal opinions, or legal conclusions
May contain errors, omissions, or outdated information
Must be reviewed, verified, and validated by a qualified legal professional before reliance
Must not be submitted to courts, regulators, or third parties without independent legal review

You remain solely and fully responsible for any legal decisions, submissions, or actions taken on the basis of Platform outputs. Treyst accepts no liability for reliance on AI-generated analysis without appropriate professional verification.

Monitoring relevance classifications. The same disclaimer applies to all outputs of the legal monitoring module, including AI-generated relevance labels (e.g., “Highly Relevant”, “Not Relevant”) and the associated reasoning text. These outputs are filtering and prioritisation aids only and do not constitute a legal opinion on the relevance of any case to your legal obligations. The absence of an alert for a particular case does not mean the case is irrelevant to you. Users remain responsible for independent professional review of all monitored sources.

10. Representations, Warranties, and Disclaimer

10.1 Provider Warranty.

Treyst represents and warrants that it is the owner of the Platform and of each component thereof, or the recipient of a valid licence thereto, and that it has and will maintain the full power and authority to grant the rights to use the Platform set forth in these Terms without the further consent of any third party. In the event of breach of this warranty, Treyst shall, at its own expense, promptly: (a) secure for Customer the right to continue using the Platform; (b) replace or modify the Platform to make it non-infringing; or, if such remedies are not commercially practical, (c) refund the fees paid for every month remaining in the then-current subscription term following the date on which Customer’s access ceases as a result of such breach. This Section states Customer’s sole remedy and Treyst’s entire liability for breach of this warranty.

10.2 Customer Representations.

Customer represents and warrants that: (a) it has the full right and authority to enter into, execute, and perform its obligations under these Terms and that no pending or threatened claim or litigation known to it would have a material adverse impact on its ability to perform; (b) it has accurately identified itself and has not provided any inaccurate information about itself to or through the Platform; and (c) it is a corporation, sole proprietorship, public institution, governmental body, or another entity authorised to do business pursuant to applicable law.

10.3 Warranty Disclaimer.

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE APPLICABLE SUPPORT SERVICES POLICY, OR THE SUBSCRIPTION ORDER, THE PLATFORM IS PROVIDED “AS IS,” WITH NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, OR ANY IMPLIED WARRANTY ARISING FROM STATUTE, COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING: (A) TREYST HAS NO OBLIGATION TO INDEMNIFY OR DEFEND CUSTOMER OR ITS AUTHORIZED USERS AGAINST CLAIMS RELATED TO INFRINGEMENT OF INTELLECTUAL PROPERTY EXCEPT AS SET FORTH IN SECTION X.1; (B) TREYST DOES NOT REPRESENT OR WARRANT THAT THE PLATFORM WILL PERFORM WITHOUT INTERRUPTION OR ERROR; AND (C) TREYST DOES NOT REPRESENT OR WARRANT THAT THE PLATFORM IS SECURE FROM HACKING OR OTHER UNAUTHORISED INTRUSION OR THAT CUSTOMER DATA WILL REMAIN PRIVATE OR SECURE.

11. Confidential Information

11.1 Definition.

“Confidential Information” means any non-public, proprietary, or sensitive information disclosed by either party (the “Disclosing Party”) to the other (the “Receiving Party”) in connection with these Terms, whether in written, oral, electronic, or other form, that is (a) marked or otherwise identified as confidential at the time of disclosure, (b) designated orally as confidential and confirmed in writing within 30 days, or (c) information that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. Without limitation, Treyst’s Confidential Information includes the Platform, Documentation, AI models, product roadmaps, pricing, business processes, and technical information, whether or not marked as confidential. Confidential Information does not include information that the Receiving Party can demonstrate by written records: (i) was already in its possession without restriction at the time of disclosure; (ii) was independently developed without use of or reference to the Disclosing Party’s Confidential Information; (iii) becomes publicly known through no wrongful act or omission of the Receiving Party; or (iv) was lawfully received from a third party without breach of any obligation of confidentiality.

11.2 Non-Disclosure.

Each party shall use the other party’s Confidential Information solely for the purposes of performing its obligations or exercising its rights under these Terms. Each party shall: (a) restrict disclosure to its employees, contractors, or professional advisors who need to know such information and who are bound by confidentiality obligations no less protective than those in this Section; (b) protect the other party’s Confidential Information using at least the same degree of care it uses to protect its own confidential information of similar importance, but no less than reasonable care; and (c) not disclose the other party’s Confidential Information to any third party without the other party’s prior written consent. The Receiving Party shall promptly notify the Disclosing Party of any unauthorized use or disclosure that comes to its attention.

11.3 Compelled Disclosure.

Notwithstanding the foregoing, a party may disclose Confidential Information to the extent required by applicable law or by order of a court or governmental authority, provided that (to the extent legally permitted) it gives the other party prompt written notice and reasonably cooperates, at the Disclosing Party’s expense, in seeking a protective order or other appropriate remedy.

11.4 Return on Termination.

Upon termination or expiration of these Terms, or upon written request by the Disclosing Party, the Receiving Party shall promptly return or destroy all copies of the Disclosing Party’s Confidential Information in its possession or control, except that the Receiving Party may retain one archival copy for legal or compliance purposes. Obligations with respect to trade secrets shall survive for as long as such information remains a trade secret under applicable law.

11.5 Retention of Rights.

All Confidential Information remains the property of the Disclosing Party. Nothing in these Terms grants any licence or transfer of ownership to the Receiving Party. All intellectual property, know-how, and trade secrets relating to the Platform, Documentation, and AI models remain the exclusive property of Treyst.

12. Intellectual Property

All software, algorithms, interfaces, and proprietary technology constituting the Platform are the exclusive property of Treyst or its licensors and are protected by copyright, trade secret, and other applicable laws.

Your content: Documents you upload remain your property (or that of your organisation’s clients). You grant Treyst a limited, non-exclusive, royalty-free licence to process, transmit (including to AI sub-processors), and store that content solely to provide the requested Platform services.

AI outputs: Analysis results generated by the Platform based on your inputs are provided to you for your use. Treyst does not claim ownership of outputs derived exclusively from your documents.

Feedback. Treyst has not agreed to and does not agree to treat as confidential any suggestions or ideas for improving or otherwise modifying the Platform (“Feedback”) that you or your Authorized Users provide to Treyst. Nothing in these Terms or in the parties’ dealings will restrict Treyst’s right to use, profit from, disclose, publish, keep secret, or otherwise exploit Feedback, without compensating or crediting Customer. Feedback will not be considered Customer’s Confidential Information or trade secret.

13. Third-Party Services and External Data Sources

The Platform integrates with and relies on third-party services:

EUR-Lex and EFTA portals — publicly available EU and EEA legal databases accessed to retrieve directive texts. Their terms and availability are outside Treyst’s control.
Icelandic legal and regulatory sources — publicly available databases and websites including Alþingi, Samráðsgátt, Stjórnartíðindi, Reglugerðir, Umbóðsmaður Alþingis, Umhverfis- og auðlindastofnun, Yfirskattanefnd, Fjármálaeftirlitið and Icelandic courts. These sources are operated by their respective public bodies; their terms of use, content accuracy and availability are outside Treyst’s control.
EU-hosted AI providers (Azure OpenAI Service in EU region, Google Gemini in EU region, Mistral AI in France) — subject to their respective API terms and to GDPR Art. 28 DPAs. Treyst is not responsible for changes to provider terms or service availability that may affect Platform functionality.
Cloud infrastructure (AWS EU, Microsoft Azure EU, Cloudflare with EU edge routing) — governed by their own service agreements and subject to Treyst’s DPAs. Treyst configures all primary processing and storage to take place in EU regions.
Transactional email (configured SMTP relay) — used to deliver monitoring digest emails to subscribed users. Treyst configures this relay within the EU/EEA (see Privacy Policy, Sections 5 and 6).

14. Subscription, Pricing, and Payment

Access to Treyst is provided under a subscription agreement negotiated separately. Pricing, billing cycles, payment methods, and renewal terms are set out in your Order Form or Subscription Agreement. We reserve the right to modify pricing by giving Customer at least sixty (60) days’ written notice. Such modification shall not apply to the then-current prepaid subscription period. Unused credits or prepaid periods are generally non-refundable unless otherwise stated.

15. Suspension, Termination, and Data Lifecycle

By Customer: You may request account deactivation or terminate your subscription in accordance with your Subscription Agreement.

By Treyst: We reserve the right to suspend or terminate access without prior notice if:

You materially breach these Terms and fail to remedy within thirty (30) days of notice
Your use poses a security threat or legal risk to the Platform or other users
Required by law or court order

Data Retention and Deletion (GDPR Art. 5(1)(e))

The following retention and deletion commitments apply to all data processed through the Platform. Full retention details, including deletion methods and legal bases, are provided in the Privacy Policy, Section 7.

Uploaded documents: Retained for 12 months from upload date, then automatically and permanently deleted. Users may delete documents earlier at any time.
AI processing outputs: Retained for the duration of your account and permanently deleted upon account deletion or subscription termination. Earlier deletion available on request.
Account data: Retained for the duration of your account. Upon deletion request, all personal identifiers are irreversibly anonymised within 30 days.
AI provider data persistence: Document content transmitted to EU-hosted AI providers is not permanently stored. Providers may retain data for short periods for abuse monitoring (configurable to zero-retention where supported), after which it is permanently deleted. No content is used for model training.
Backups: Database backups are retained for a maximum of 30 days on a rolling basis. Data deleted from live systems propagates to backups as they rotate out.
Inactivity: Accounts with no login for 24 months are treated as inactive. The account holder is notified 30 days before deletion; if no response is received, all data is deleted.
Monitoring data: Monitoring profiles and AI relevance classifications are retained for the duration of the associated organisation subscription + 30 days. Monitoring notifications are retained for 12 months. Case feedback is retained for the duration of your account. Scheduled task execution history is retained for 6 months. See Privacy Policy, Sections 7.1 and 7.7.

Data Export on Termination

You may request an export of your data in a structured, machine-readable format (JSON) at any time before termination takes effect, or within the 30-day post-termination window. After this window, data is permanently deleted and cannot be recovered.

Post-Termination Obligations. Upon termination of these Terms, Customer shall immediately cease all use of the Platform and delete, destroy, or return all copies of the Documentation in its possession or control.

Survival. The following provisions will survive termination or expiration of these Terms: (a) any obligation of Customer to pay fees incurred before termination; (b) Intellectual Property (Section 12); (c) Confidential Information (Section 11); (d) Representations, Warranties, and Disclaimer (Section 10); (e) Indemnification (Section 16); (f) Limitation of Liability (Section 17); and (g) any other provision of these Terms that must survive to fulfil its essential purpose.

16. Indemnification

16.1 Customer Indemnification.

Customer shall defend, indemnify, and hold harmless Treyst and its officers, directors, employees, and agents against any third-party claim, suit, or proceeding arising out of or related to: (a) the use of, misuse of, or failure to use the Platform by Customer or its Authorized Users; (b) data breaches or security incidents involving Customer Data to the extent caused by Customer’s acts or omissions; (c) infringement or violation of a copyright, trademark, trade secret, or privacy or confidentiality right by content uploaded through Customer’s account, including Customer Data; and (d) any use of the Platform through Customer’s account that violates applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Treyst’s total aggregate liability to you arising out of or in connection with these Terms or the Platform shall not exceed the total fees paid by you in the 12 months preceding the claim.

Treyst shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability under applicable EU consumer protection law (where you are an individual consumer).

18. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Iceland, without regard to its conflict-of-law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the District Court of Reykjavík (Héraðsdómur Reykjavíkur), Iceland.

For B2B Customers, the parties agree to attempt in good faith to resolve any dispute by negotiation before initiating court proceedings. Either party may refer the dispute to mediation under the rules of the Icelandic Arbitration and Mediation Centre before commencing litigation.

If you are an EU/EEA consumer, mandatory consumer protection provisions of your country of residence apply and cannot be excluded by this choice of law. The European Commission provides an online dispute resolution (ODR) platform at ec.europa.eu/consumers/odr.

19. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy, DPA, and any Order Form, constitute the entire agreement between the parties.

Relationship to Individually Negotiated Agreements. Where the Customer has entered into a separate Subscription Order and/or individually negotiated terms of service with Treyst, those individually negotiated terms shall prevail over these general Terms of Service to the extent of any conflict. In all other respects, these Terms apply in full.

Order of Precedence. If there is any conflict between the documents forming part of the agreement between the parties, the following order of precedence applies: (1) the Subscription Order; (2) any individually negotiated terms of service; (3) these Terms of Service and any appendices; (4) the Privacy Policy; (5) any Documentation or user guides.

Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.

Waiver: Failure to enforce any provision shall not constitute a waiver of future enforcement rights.

Assignment: You may not assign these Terms without Treyst’s prior written consent. Treyst may assign in connection with a merger, acquisition, or sale of assets.

Force Majeure: Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from unforeseen events beyond its reasonable control, including but not limited to interruptions in telecommunications or internet services, third-party service provider outages, trade restrictions or strikes, fire, natural disasters, war, terrorism, mass accidents, or epidemics. The party seeking to rely on this provision shall notify the other party without undue delay. If such circumstances continue for a period of thirty (30) consecutive days without resolution, the unaffected party may terminate these Terms by giving thirty (30) days’ written notice to the affected party.

Independent Contractors. The parties are independent contractors and will so represent themselves in all regards. Neither party is the agent of the other, and neither may make commitments on the other’s behalf.

Notices. Treyst may send notices pursuant to these Terms to Customer’s email contact points provided by Customer, and such notices will be deemed received 72 hours after they are sent. Customer may send notices to Treyst’s email contact points, and such notices will be deemed received 72 hours after they are sent.

Appendices. Any appendices to these Terms (including the Support Services Policy and any functional description of the Platform) form part of these Terms and will have effect as if set out in full in the body of these Terms. Any reference to these Terms includes the appendices.

20. Contact

Legal and contractual enquiries: legal@treystai.com

Privacy matters: dpo@treystai.com